WOTN is a leading event managemnt company located in Cairo, Egypt. We specialize in providing 360° luxurious event management services and are known for going above and beyond to exceed client expectations. Our team is passionate, creative, and dedicated to delivering exeptional experiences.
Responsibilities:
Provide technical support and assistance to end-users via phone, email, remote desktop, and in-person.
Diagnose and resolve hardware, software, network, and system issues in a timely manner.
Install, configure, and maintain desktops, laptops, printers, peripherals, and other IT equipment.Set up user accounts, permissions, and access levels in accordance with company policies.
Collaborate with IT team members to identify and implement solutions to recurring technical problems.
Perform system upgrades, patches, and updates as required.
Document technical procedures, troubleshooting steps, and resolutions for knowledge sharing and training purposes.
Conduct user training and orientation sessions on IT systems and tools as needed.
Stay current with emerging technologies and industry trends to provide proactive technical support and recommendations.
Adhere to IT security protocols and best practices to safeguard company data and systems.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
3-5 years of experience in IT technical support or a similar role.Strong knowledge of computer hardware, operating systems (Windows, macOS), and productivity software (Microsoft Office, Google Workspace).
Experience troubleshooting network connectivity issues.
Familiarity with help desk ticketing systems and remote support tools.
Excellent problem-solving and analytical skills with a customer-focused mindset.
Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
+966580445151
Info@wotn.com.sa
Full Time
Egypt - Maadi
29 Apr 2024
